Laurel Auto Repair

Ms. Prince, thank you for taking my call today. I can certainly see why aspects of your visits left you feeling this way and I apologize for how you feel. While we do have a lot of great amenities and services, it doesn't mean much if my client is not truly satisfied. I have taken your feedback to heart and will pass it along to the team so everyone is on the same page. I was disappointed when your vehicle did not pass Maryland State Inspection today, and I am sure that did not help. I am surprised by what I found considering it was recently serviced by Jeep as I am sure you were too. I would like to reach out to you again and get an update after they repair those two inspection items. I am available if you or Jeep would like to discuss anything with me.

Mack, it is always a pleasure to see you and I truly appreciate your review. I think I love your new Jeep as much as you do! I will always take time for you my friend to answer any questions you have and give you the best advice I can. We will keep her on the Factory Scheduled Maintenance plan, keep your Factory Warranty intact, and if it ever needs anything we will make sure we handle it for you--either at Jeep or through your Extended Warranty, since we are an Authorized Repair Shop.

Ms. Jones, I certainly wish this was the case. First and foremost, I apologize that you feel like you were disrespected in any way. I would like to reach out to you regarding the unprofessional and incompetent woman at the counter and find out exactly what transpired. Our Maryland State Inspection process covers 100 safety points on your vehicle. Our process includes a Digital Vehicle Inspection with images to show you exactly what is happening with your vehicle. Your estimate had 3 things listed--the oil leak, the power steering leak, and the front axles. I am not sure what the long list is you are referencing but I would be happy to review it with you. The "random" piece of rubber was retrieved from the passenger side of the engine compartment and it looked to be remnants of a belt that had previously broken. Engine oil was running down your exhaust. Both front axles were spewing grease/lubricant from the inner boots. Upon picking up your vehicle on the initial inspection day last week, I physically showed the under-hood areas of concern to Mr. McKoy. Mr. McKoy made an appointment request online, over the weekend while we were closed and unable to confirm availability. When he arrived this morning, I personally informed him that it would be several hours before we could get to his vehicle and that it would be finished before we closed this evening. The repairs to the power steering system, front axles, and engine oil were performed by another person/facility and had to be re-inspected which has a re-inspection fee as stated on the initial inspection report. We pride ourselves on being welcoming, kind, informative and helpful. Again, I truly apologize that your experience did not leave you feeling this way. I sincerely hope you enjoy your new Mercedes. Thank you.

Donna, it has been more like 15 YEARS! It has been my honor to take care of you for so many wonderful years. I sincerely appreciate your kind words. I know you can go anywhere in Laurel to have your car serviced. Your faith and loyalty in me and my staff mean more to me than I can say. Thank you for sharing your experiences here. I look forward to continuing the legacy of keeping your car on the road for as many years as you will have me as your Automotive Home.

Zukane, It was truly a pleasure meeting you! Your Mercedes is beautiful. I hope you get many wonderful years and miles with it. Please bring it back when you have finished adding the details you were looking for. We cannot wait to see it. Thank you again and welcome to your new Automotive Family!

Mr. Young, Thank you for taking the time to leave a review of your experience here at our Auto Repair Shop. Your 1965 Thunderbird sure is a beauty! As you got to witness first-hand, my team and I truly believe in taking care of people--not just their cars. I look forward to hearing how you made out with the Electrical Repair. Please come by and see us again soon!

Thank you Waverly! I know your Linclon Navigator gave you many good years. I could not let you, in good conscience, put in a front differential without checking the integrity of the transfer case and rear differential. The good news is, your noise concerns are pinned down. If you decide to keep the Navigator going, we will certainly be here to help you as always. You are appreciated!

Mecha, nothing is worse than finding a flat tire, am I right! Please give your brother-in-law my thanks for referring you. Your extended warranty was friendly and easy to work with. I am glad that my team was able to install your spare tire for you and keep you moving while we waited for your new tire to arrive. We do our best to update our clients regularly through text, email and phone calls--taking care of our clients is just as important as taking care of your car. Welcome to your new Automotive Home!

Jim, I truly appreciate your review. This was your first visit with us for your Dodge truck and it was a big deal. There are tons of places you could have picked for a Maryland State Inspection, but you chose me and my team. For us, it is not just about the car or truck. It is about taking care of people. As the owner/manager it is most important to make sure that when we say we "Make Quality Personal," and we "Do the Right Thing," we walk the talk. You, your truck, and that handsome pup of yours have a new Automotive Home! Thank you!

Christian, it was a pleasure to see you again. Thank you very much for thinking of us when it came to taking care of the Maryland State Inspection and the repairs your Subaru needed. Libbi and I really enjoyed speaking with you. Thank you again for the opportunity to take care of you and your car. We are glad to have you in our Automotive Family!