Laurel Auto Repair

Mon - Fri: 8:30 AM - 5:30 PM
1

I brought my car in for an inspection. I later got a call that it had failed for a few mechanical problems (Tires, Brakes, Suspension). I agreed to have the car repaired there and for them to do another inspection. I need my car for work, they explained that if i brought my car in in the morning when they opened, it would be ready for pick up by the end of the day. I brought it in first thing in the morning and dropped it off. I waited all day and never got an update. I ended up calling 15 minutes before they closed to get an update. It was only then that they told me that they had ordered the wrong parts and it was going to take until the next day to get the parts in. When the car was finally ready, I picked it up and they said nothing about the second inspection, so i assumed it passed. I went to the MVA to get my registration and they told me I did not have a passed inspection for the car. I called the shop to clarify and they told me that the car had failed the second inspection because of some minor cosmetic damage to the exterior of the car. This was not discussed at all with me beforehand, they charged me for the second inspection knowing it was going to fail for something they never discussed with me. I talked to some people I know who are familiar with the inspection process and they explained there is no reason for the car to fail. I ened up taking my car to another shop and it passed with no problems. Reading reviews online, multiple people have had issues with this shop failing cars for issues that should not fail it for inspection.

Luke, I truly apologize for not meeting your expectations, especially with clear and frequent communication. Our clients are very important to us and I understand how this affected you. I recall speaking with you regarding your vehicle and why an E-Certificate was not submitted to the MVA. I reviewed your service history and see where your brought your Ford Fusion to us for a Maryland State Inspection in December 2023. You received a digital vehicle inspection with images and it outlined the repairs needed, including the damage to the fender/quarter panel area. I can see where the images and estimate were sent to you for review. I looked up text communications between you and our Service Advisor as well--you are correct about lack of communication (via text) on the day of repair; again my apologies. I also pulled up your Maryland State Inspection report where it shows everything that passes (P), fails (F), and has been repaired (R). It included all of the items on your estimate, including a body repair estimate. On your original invoice, I can see you approved all of the repairs, however I also see where you declined the body repairs. We only repaired what you authorized. Again, I am truly sorry we did failed to meet your time and communication expectations. I am here to help in any way that I can.

- A Anthony Mobile Vehicle Service, Inc.
5

I took my work truck in for an emergency repair. They were able to work me into their schedule right away. Genette and her team were great to work with and very friendly. They communicated with me during the entire process and took the time to show me the problems my truck was having. I will be going back to see them for future needs.

4

Great & good mechanisms. Also customer service was great

5

I spoke with Mrs. Genette and explained what kind of service that I was in need of. She clearly and very politely explained what she can do to help me. She also gave me a couple of other options just in case, due to the timing of the work I needed. The information was even texted to me as I didn't have a pen handy to jot down all the details - WOW!!! Her professionalism was world-class with excellent communication, and pure integrity as well. I will recommend them to family and friends and will surely be back myself. Thanks 🙏, Steve

5

I have a 21 year old truck that needed a lot of attention and I got a complete report of all needed repairs with pictures and descriptions. Nothing was done without my approval and they got everything done very quickly. I just moved back to the area and I'm very happy to have an excellent place to bring my faithful old F150.

5

Genette was very professional and very nice. They take pictures of your car where the problems are and go through the issues with you. It's very helpful. I would recommend them. Thank you.

5

Exceptional service, I bought it in for a repair but they went far & beyond to check other areas to ensure all was functioning. This is the 2nd time I’ve been there & both times I left completely satisfied & felt they are a caring & honest place of business.

5

This is the third time I’ve dealt with A. Anthony’s Mobile Vehicle Service, however, this is the first time that it was for my vehicle. The communication throughout the entire process was wonderful and the attention to detail was phenomenal! They were able to repair the issue in which my car was originally bought in for, as well as fix additional issues they located. I truly trust A. Anthony with my automobile repair work and will use them in the future if need be.

1

They tried to get over on me a few weeks ago. They tried to charge me over $400 just to put in a rack and pinion boot and told me it was going to take 3 hours to put on. I knew that didn’t sound right because it shouldn’t take that long just to put one boot on. I went to another mechanic and it only took him 30 minutes and charged me only $125. He’s a mobile mechanic so he doesn’t even have all the tools a shop would have and still got the job done in a decent time frame. That’s how I know A. Anthony’s was trying to screw me over. Don’t be fooled by their good hospitality, that’s just a ploy to make you think they’re legit and genuine.

Mr. Osborne, I am sorry you felt like we were trying to "get over" on you. Let's talk about your estimate in detail! You had initially requested an estimate to install your bellow boot. I know you were not sure if you were a hydraulic rack & pinion or electric and if you needed the left or the right. I was really glad when you came it to let us evaluate what you needed and if the boot kit you bought would work. I let you know that it would be $230.79 to remove your outer tie rod, install the new bellow boot, and reinstall the outer tie rod. I included an alignment for $149.99 in my estimate as well. The last thing I would want to do is have to call you back and say "Mr. Osborne, you are going to need an alignment and it will be extra." I apologize for not being clear--the boot installation, the alignment, and the courtesy Digital Vehicle Inspection would take approximately three hours. While our good hospitality is genuine, I am sorry you were not satisfied with the value we offered. I am very happy you received service and got the boot taken care of! I wish you safe travels.

- A Anthony Mobile Vehicle Service, Inc.
5

Had a great experience here when I brought my car in for a state inspection. The staff were professional and easy to communicate with when I had questions. Super nice folks. I’ll definitely be back when it’s time for routine maintenance!

Dannie, Thank you for choosing our auto repair shop for your Maryland State Inspection. I am glad you found our after-hours key drop easy to use. It was a pleasure meeting you. We look forward to taking care of you and your vehicle. Welcome to your new automotive family!

- A Anthony Mobile Vehicle Service, Inc.
A Anthony Mobile Vehicle Service, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call A Anthony Mobile Vehicle Service, Inc. (301) 362-8500 if you have any issues in accessing any area of our website.