Laurel Auto Repair

Thank you for the five-star review. It was truly our pleasure to help you with the Maryland State Inspection on your vehicle. I look forward to being your new automotive home!

Mr. Brown, our clients and their experiences are very important to us. I need to apologize that your experience made you feel this way. I take my responsibility as a professional to make you aware of the condition of your vehicle very seriously--especially when you are considering investing in a significant repair. I took you initial phone call and your primary concern was a noise you believed to be your front wheel bearings. You and I agreed we would have a technician confirm that was the cause. After you and the technician test drove the vehicle together to agree which noise you were concerned about, he evaluated your car. You did in fact have defective front wheel bearings, along with other steering and suspension concerns, and engine concerns. I do not believe it would be fair to you to allow you to spend money on a repair without making you completely aware of what you truly need. Therefore a complete estimate for all of the findings were provided for you to make an informed decision. After choosing to focus solely on the wheel bearings, we began work. During the repair procedure, we did come across a completely unforeseeable seized component. While you exercised your right to stop repairs at that point, again, I gave you all of the information you needed to make your decision. In fact I said it is not about the money for me--it is about knowing we have identified an issue that you need to know about. My last words to you were about my commitment to standing behind my work. I do. 100% each and every job. You, your vehicle, and what we provide are that important. I know you have been to several shops and dealerships with your vehicle and while I had hoped to be your new automotive home, I wish you the best of luck in your search to find the shop for you. In the meantime, you and your vehicle are always welcome and again, my team and I care about your needs. Thank you for the opportunity to help.

Thank you Patricia for the opportunity to help you! Good luck with your move and we hope to see you again soon.

Thanks for your wonderful rating.

Julia, you are so very kind. Thank you for sharing your experience here. I knew from the moment we scheduled your reservation for your Toyota and your Maryland State Inspection that you were new to our state. Out of all of the choices you have for car repair in Laurel, I am really glad you found us! My team and I really care about taking care of our clients and what you shared in your review detailed just some of the ways we try and demonstrate that! By the way, I gave almost finished making my very first blanket...I hope to start donating some items soon! Thank you again. Welcome to Maryland and welcome to our family.

It is always a pleasure to take care of you and your Nissan!

Shane, your Challenger is amazing! Thank you for choosing our team as your automotive home.

David, thank you for leaving a review! I am glad my team could help take care of the serpentine belt on your Hyundai! I know you have a lot of choices for Auto Repair in Laurel, MD. I appreciate you choosing us. Thanks again and welcome to your new Automotive Home!

Chrissy, I love when my clients have great experiences! It was a pleasure to take care of your Maryland State Inspection. My team and I look forward to being your automotive home! Thank you so much for leaving a review. It means a lot and so do you.

Noelle did bring the 2004 Lexus in for inspection. While it did only have a little over 80,000 miles on the vehicle, which is very low for being roughly 16 years old, the vehicle did have some items which needed attention, which we documented through our digital vehicle inspection with pictures. I would like to see what the other repair facility repaired or replaced for you to see where we differed. I offer full transparency to all of my clients either in person or via texted/emailed images. Please feel free to reach out to me anytime.