Laurel Auto Repair

Omega O, I want to thank you for sharing this. I admire you for looking out for your sister. At my shop, we believe in putting family first, so I understand exactly where you are coming from. Your sister was given a Digital Vehicle Inspection along with her State Inspection. It showed images that had been labeled and identified to show what was needed and why. A detailed estimate was sent to your sister and our Service Advisor went over each item line by line. You had mentioned to me directly that you work at an auto shop. You should know that there are certainly different types of parts available at different price points--everything from economy to performance. We select part brands based on the type of vehicle and the intended use. I need to give peace of mind that the service we provide is going to be good for my client, the car, and my company; we strive to deliver outstanding service with an amazing warranty at a fair price. While your review mentions two total prices, I don't know how it lines up to what we were offering. What I can say is what I myself as an auto repair shop offered: 3 year/36,000 mile part and labor warranty, nationwide assistance, and full transparency. I gave your sister a link to Repair Pal to shop out and price compare our prices to 50 other shops in our zip code as well and gave those quotes to her in print. Your review does not mention that your sister had authorized all of the repairs at my shop. When it comes to the people we serve, we know they need options. Here are several we offer: parts that may not come with our full 3 year/36,000 mile warranty, no-credit required financing tools, and prioritizing repairs to fit within our client's budget. Again, I am so very glad you (with your personal auto shop experience) were able to get the repairs for your sister and save her money. I know relocating to a new state is difficult. I wish you both the best of luck. My team and I are here for her any time.

Victor, thank you for choosing our Auto Repair Shop for the Maryland State Inspection on your Toyota. My mechanics and I are glad you feel we have the best service in Laurel! I know you drive a lot, so stay well and safe travels.

Nate, thank you for sharing your review. This was your first visit with us. All visits are important, but first impressions speak volumes. I want to apologize for your rims. I inspected the before and after images that we took of the vehicle to see the thin black coating. I was not able to see it in the images, however I will be more than happy to have your rims cleaned for you. Part of our quality control procedures are to make sure that our services and repairs are confirmed and the vehicle is spot-checked. You and Jamie looked for the right auto shop to take your car for a Maryland State Inspection and you chose us. I want to prove that we are still the right shop. At your convenience, please let me know when I can take care of your vehicle for you. Thank you again for making me aware. - Second Reply: Thank you for uploading an image of your rim and again I do apologize. I am here to help in anyway I can.