Laurel Auto Repair

Juan, I want to thank you for sharing your experience. I take customer satisfaction very seriously. I believe giving my clients outstanding service that comes with an amazing warranty and at a fair price. When you shared that your last visit for 2 axles was $500, that did not sound quite right so I looked up your repair order. I found that you had two axles replaced for less than $300. You had other services performed during that visit and your grand total was $458. My Service Advisor worked with you to help keep your costs down. I know you wanted our team to perform more services for you and stay at this budget. We truly did our best to help, as always. I appreciate the opportunity to take care of you and your car. If you would like to discuss this further, please feel free to contact me at your convenience.

Myra, thank you for the opportunity to take care of you and your Nissan. I appreciate you thinking of us for your auto repair needs. Your review means a lot! We do our best to deliver outstanding service. I am glad we could get you in right away, too. I know you depend on your car. Our complimentary shuttle service is always available and we are happy to make sure you get to home, work, or anywhere in the local area. SNAP Financing is just one of the tools we have to help make the cost of repairs a little easier on your pocket. Same-as-cash financing and interest deferred financing are always helpful when unexpected repairs come up. I am glad you had it available! I am truly glad you like my team. My Service Advisor, my Mechanics, and I truly care about the people we service. I am honored to be your Automotive Home. Thank you again, Myra!

Omega O, I want to thank you for sharing this. I admire you for looking out for your sister. At my shop, we believe in putting family first, so I understand exactly where you are coming from. Your sister was given a Digital Vehicle Inspection along with her State Inspection. It showed images that had been labeled and identified to show what was needed and why. A detailed estimate was sent to your sister and our Service Advisor went over each item line by line. You had mentioned to me directly that you work at an auto shop. You should know that there are certainly different types of parts available at different price points--everything from economy to performance. We select part brands based on the type of vehicle and the intended use. I need to give peace of mind that the service we provide is going to be good for my client, the car, and my company; we strive to deliver outstanding service with an amazing warranty at a fair price. While your review mentions two total prices, I don't know how it lines up to what we were offering. What I can say is what I myself as an auto repair shop offered: 3 year/36,000 mile part and labor warranty, nationwide assistance, and full transparency. I gave your sister a link to Repair Pal to shop out and price compare our prices to 50 other shops in our zip code as well and gave those quotes to her in print. Your review does not mention that your sister had authorized all of the repairs at my shop. When it comes to the people we serve, we know they need options. Here are several we offer: parts that may not come with our full 3 year/36,000 mile warranty, no-credit required financing tools, and prioritizing repairs to fit within our client's budget. Again, I am so very glad you (with your personal auto shop experience) were able to get the repairs for your sister and save her money. I know relocating to a new state is difficult. I wish you both the best of luck. My team and I are here for her any time.