Pros: This will be my one and only repair shop I bring my car to while residing in Maryland. I own an Audi A6. I take pride in servicing my car on time, every time. One day during the cold temps, I got an error code, and refused to drive my car with that code. I originally wanted A Anthony to tow it and service it but remembered towing was included with USAA policy. Somehow, the towing service dropped my car off at the Audi dealership in Laurel, who told me it'd be 3.5 weeks before they can even get to my car. So, USAA got it towed to A Anthony's immediately afterwards. I initially told them about the error code, but apparently it didn't matter because they did their own diagnostics and inspection.... and informed me that got the same code! Upon further inspection, I needed to replace a spark plug in one of the cylinders. Everything else was just fine, no additional work needed to be done. I had my car back the next day! They communicated with me every step of the way. Paid for everything via the links from their texts messages. They sent pictures of everything they inspected, even a picture of the code on their screen. Whomever is their online communicator, she was extremely responsive when I input an appointment request with them prior to requesting towing service through my insurance. I made and appointment then cancelled minutes later but she was adamant that they can service my car the same day! Kudos to her, Genette :) Cons: I hate that they charged $300 for 'complimentary' diagnostic/inspection. It was not applied to the final bill, It was to inspect my car for additional issues--which I knew there weren't any. Overall, the total cost was just over $800. I can't say if it would've been more cost effective at an Audi dealership or not. But they also offered free oil change next visit and gave me a $94 credit to any future repairs. So its the price I pay for this type of car, which I love. I highly recommend using A Anthony's and I hope my detailed review is helpful to new customers.
Deedee, thank you for trusting us with your Audi! I love your thorough review of your experience here and I am proud to be your one and only repair shop! I tell all of my clients that they have access to me or my team 24/7 and we do our best to respond even when we are closed. When you reached out for a reservation request I knew you were unable to use your Audi. My one and only goal is to make sure we take care of people. It is who we are! My mechanics do a complimentary, bumper-to-bumper visual inspection and send a health report with images. I am glad you liked them. You are absolutely correct--you did have a code for P0303. I love how you shared how transparent we are with our images and communication. I feel like we could have done a little bit better in helping you understand what the $282.70 charge was for in terms of the diagnosis we did. A Diagnostic Trouble Code like the P0303 your Audi had is like a zip code--it will put you in the area, but it will not give you the address. Our mechanic used the symptoms you were experiencing like the vehicle barely moving, vehicle shaking, EPC (electronic power control) light illuminated, and the code and performed the OE Troubleshooting test procedures that Audi specifies. Once that was completed, he could determine what the defects were and were not. I truly appreciate that you trusted the process. My team only recommended the repairs that were absolutely necessary to fix your concern and what caused it. I look forward to inviting you to return for your complimentary oil service. It is just one of the ways I like to show my thanks. Welcome to your new Automotive Home!
- A Anthony Mobile Vehicle Service, Inc.